Description
SupportCandy Private Credentials
SupportCandy is a WordPress plugin that allows users to create a support ticket system on their website. It enables businesses to manage customer inquiries efficiently by providing a platform for customers to submit tickets and for support agents to respond and resolve issues. With features like ticket categorization, email notifications, and customizable ticket forms, SupportCandy streamlines the support process and enhances overall customer satisfaction. The Private Credentials add-on extends the plugin's functionality by enabling users to securely share sensitive information, such as passwords or account details, within support tickets.
Key Features
- Ticket Categorization
- Email Notifications
- Customizable Ticket Forms
- Agent Assignments
- Attachment Support
- Private Credentials
- Custom Statuses
- Knowledge Base Integration
- Custom Fields
- User-Friendly Interface
