Description
SupportCandy Automatic Close Tickets
SupportCandy Automatic Close Tickets is a WordPress extension designed to streamline the ticket resolution process for customer support teams. This feature allows support agents to automatically close tickets based on predefined criteria, saving time and ensuring efficient ticket management. With this tool, support teams can enhance their productivity and focus on delivering exceptional customer service.
Key Features
- Automated Ticket Closure: Set rules to automatically close tickets based on specified conditions.
- Customizable Criteria: Define criteria such as ticket status, age, or category for automatic closure.
- Time-Saving Solution: Streamline ticket management processes and boost team efficiency.
- Improved Productivity: Free up agents' time to focus on resolving complex issues and providing quality support.
- Enhanced Customer Satisfaction: Ensure timely responses and resolutions for better customer experience.
- Flexible Configuration: Tailor automatic closure rules to suit your team's specific workflow and needs.
- Easy Integration: Seamlessly integrate the feature into your existing SupportCandy plugin for a smooth user experience.
- Detailed Reporting: Track closed tickets and analyze performance metrics for continuous improvement.
- Notifications: Receive alerts for tickets that are automatically closed, keeping you informed of all activities.
- Scalable Solution: Suitable for small businesses to large enterprises looking to optimize their support operations.
