Description
SupportCandy Assign Agent Rules
SupportCandy is a WordPress plugin designed to streamline customer support. The "Assign Agent Rules" feature within SupportCandy allows you to set up specific rules for automatically assigning tickets to agents based on criteria such as ticket type, priority, or category. This helps improve efficiency by ensuring that tickets are routed to the appropriate agents for quicker resolution, ultimately leading to a more satisfying customer experience.
Key Features
- Automated ticket assignment based on ticket type.
- Rules to assign tickets based on priority levels.
- Ticket routing based on specific categories.
- Customizable rules for assigning agents to tickets.
- Ability to set up multiple rules for different scenarios.
- Enhanced efficiency in ticket management and agent workload distribution.
- Improved agent productivity through automated assignment.
- Reduced manual intervention in ticket routing processes.
- Increased customer satisfaction from faster responses.
- Streamlined support operations for a more organized workflow.
