Description
SupportCandy Reports
SupportCandy Reports is a WordPress plugin that enhances the functionality of SupportCandy, a popular customer support plugin for WordPress. This add-on allows users to generate detailed reports to gain insights into their customer support operations. With SupportCandy Reports, businesses can track metrics, analyze performance, and make informed decisions to improve their support processes.
Key Features
- Detailed Reports: Generate detailed reports on various aspects of customer support activities.
- Metrics Tracking: Track key metrics like ticket resolution times, response rates, and customer satisfaction ratings.
- Performance Analysis: Analyze the performance of support agents and teams to identify areas for improvement.
- Data Visualization: Visualize support data through graphs and charts for better understanding.
- Custom Report Generation: Create custom reports tailored to specific needs and requirements.
- Export Functionality: Export reports in different formats for sharing or further analysis.
- Schedule Reports: Set up automated reports to be generated and delivered at specified intervals.
- Filter Options: Apply filters to narrow down data and focus on specific aspects of support operations.
- Trend Analysis: Identify trends in customer support activities over time to make strategic decisions.
- Responsive Design: Enjoy a responsive design that ensures reports are accessible on various devices.
