Description
SupportCandy – Productivity Suite
SupportCandy is a WordPress plugin that offers a wide range of features to streamline customer support processes on your website. With its Productivity Suite, you can efficiently manage support tickets, communicate with customers, and track performance metrics to enhance customer satisfaction. It provides a user-friendly interface and robust functionalities to help businesses of all sizes deliver exceptional customer service.
Key Features
- Ticket Management: Easily create, assign, and prioritize support tickets for efficient handling.
- Email Notifications: Receive instant email alerts for new tickets, replies, and updates.
- Customizable Forms: Design personalized contact forms to gather specific customer information.
- Knowledge Base: Create a self-service portal with FAQs and guides to empower users.
- Performance Reports: Track key metrics like response time and customer satisfaction for insights.
- Automated Responses: Set up auto-responses for common queries to save time.
- Integration Options: Connect with popular tools like Slack and Zapier for enhanced functionality.
- Multi-language Support: Offer customer service in multiple languages for global reach.
- Role-based Access: Assign different permission levels to team members for secure collaboration.
- Customizable Themes: Tailor the appearance of your support portal to match your brand identity.
