Description
SupportCandy Email Piping
SupportCandy Email Piping is a WordPress plugin that allows users to create support tickets directly from emails. By enabling email piping, users can streamline their customer support process by converting incoming emails into support tickets within the WordPress dashboard. This plugin simplifies the communication process between users and support agents, ensuring no customer query goes unnoticed.
Key Features
- Email-to-ticket conversion for seamless integration.
- Supports both IMAP and POP3 protocols for email retrieval.
- Automatic ticket creation with email subject as ticket title.
- Ability to assign tickets to specific agents or departments.
- Option to set priority levels for tickets based on email content.
- Threaded email communication within each ticket for easy tracking.
- Customizable email templates for personalized responses.
- Secure email authentication to prevent unauthorized access.
- Notifications for new tickets and replies to keep all parties informed.
- Integration with popular email services like Gmail and Outlook for efficient support management.
