Description
Awedesk Pro (formerly Almighty Support)
Awedesk Pro, previously known as Almighty Support, is a WordPress plugin designed to provide efficient customer support solutions for businesses. It offers a range of features to streamline communication between businesses and their customers, helping to improve customer satisfaction and retention. With Awedesk Pro, businesses can easily manage support tickets, integrate live chat functionality, and create a knowledge base to provide self-service options for users. This plugin aims to enhance the overall customer support experience and enable businesses to build stronger relationships with their clients.
Key Features
- Ticket Management: Efficiently manage support tickets from a centralized dashboard.
- Live Chat Integration: Communicate with customers in real-time through integrated live chat functionality.
- Knowledge Base: Create a self-service knowledge base for users to find answers to common queries.
- Email Notifications: Receive notifications for new tickets, replies, and other important updates via email.
- Customizable Templates: Customize email templates and ticket forms to align with your brand identity.
- Reporting and Analytics: Track support ticket metrics and generate reports to analyze performance.
- Multi-agent Support: Assign tickets to different support agents and manage workload effectively.
- File Attachment Support: Allow customers to attach files to support tickets for better issue resolution.
- User Permissions: Set user roles and permissions to control access to different features within the plugin.
- Mobile Responsiveness: Access and manage support tickets on the go with mobile-responsive design.