Description
SupportCandy WooCommerce
SupportCandy WooCommerce is a user-friendly WordPress plugin that seamlessly integrates customer support features into WooCommerce websites. It empowers businesses to efficiently manage customer queries and tickets directly from their online store. This tool enhances customer satisfaction by providing a convenient support system within the familiar WooCommerce environment.
Key Features
- Seamless Integration: Effortlessly integrates with WooCommerce for a cohesive support experience.
- Ticket Management: Allows users to create, manage, and respond to support tickets efficiently.
- Customer Communication: Facilitates smooth communication between customers and support agents.
- Customizable Templates: Offers customizable email templates for personalized responses.
- Knowledge Base: Enables the creation of a knowledge base to address common queries.
- Multilingual Support: Supports multilingual websites for a global customer base.
- File Attachments: Allows users to attach files to tickets for detailed issue resolution.
- Agent Collaboration: Enables multiple agents to collaborate on resolving customer issues.
- Reporting and Analytics: Provides insights through reporting and analytics for performance tracking.
- Email Notifications: Sends email notifications for ticket updates and new responses.
