Description
SupportCandy Service Level Agreements (SLA)
SupportCandy is a WordPress plugin that enables businesses to manage customer support efficiently. One of its key features is the Service Level Agreements (SLA) functionality, which allows businesses to set response and resolution times for different ticket priorities. This ensures that customer queries are addressed promptly and in a timely manner, improving overall customer satisfaction and retention. Additionally, SupportCandy offers a user-friendly interface, customizable ticket forms, email piping, and integration with WooCommerce, making it a comprehensive solution for businesses looking to streamline their support processes.
Key Features
- Service Level Agreements (SLA): Set response and resolution times for different ticket priorities.
- User-friendly interface: Easy-to-use dashboard for managing customer support tickets.
- Customizable ticket forms: Create tailored forms to collect specific information from customers.
- Email piping: Convert customer emails into support tickets for better organization.
- WooCommerce integration: Seamless integration with WooCommerce for managing support requests related to orders.
- Ticket assignment: Assign tickets to specific team members for efficient resolution.
- Knowledge base: Create a self-service portal with FAQs and articles to help customers find answers on their own.
- Email notifications: Keep customers informed about the status of their tickets with automated email notifications.
- Reporting and analytics: Track key support metrics to identify trends and areas for improvement.
- Multilingual support: Provide customer support in multiple languages to cater to a diverse customer base.
