Description
SupportCandy Agentgroups (Teams)
SupportCandy is a WordPress plugin that enhances customer support by allowing users to create agent groups (teams). These agent groups can be assigned to specific tickets, streamlining the support process and ensuring efficient communication. With this feature, support agents can collaborate effectively, share information, and work together to resolve customer queries promptly. Additionally, SupportCandy offers a user-friendly interface, customizable ticket forms, email notifications, and more to help businesses provide top-notch customer support.
Key Features
- Create Agent Groups: Easily set up agent groups to organize your support team efficiently.
- Assign Tickets: Assign tickets to specific agent groups for streamlined communication and task management.
- Collaborate Effectively: Allow support agents to work together, share information, and provide comprehensive solutions.
- Customizable Ticket Forms: Tailor ticket forms to collect relevant information from customers for better support.
- Email Notifications: Receive automatic email notifications for new tickets, replies, and ticket assignments.
- Knowledge Base Integration: Integrate knowledge base articles to provide self-service options for customers.
- Ticket Prioritization: Prioritize tickets based on urgency to ensure timely resolution of critical issues.
- Reporting and Analytics: Track support team performance, ticket resolution times, and customer satisfaction.
- Multilingual Support: Provide support in multiple languages to cater to a diverse customer base.
- Customizable Templates: Customize email templates and ticket layouts to match your brand's aesthetics.
